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FAQ
Which Subscriptions choices are best for me?
Select from any of the categories to the left of this page, and then
select the professional assistant pack (or packs) that best suit your
needs. The 10, 40 & 80 hour subscriptions allow you to use those hours
within any month, depending on what suits you best. Upon the rollover
date, we will debit your card for the next monthly subscription. The
date you subscribed is your ongoing rollover date.
Can I upgrade my subscription hours?
Sure you can. We understand that some months are busier than others. If
you choose upgrade throughout the month, just logon and purchase the
subscription of your choice. We will remind you when you are nearing 90%
of your hours so you can make that decision.
Can I downgrade my subscription hours?
No. Sorry. We have already provided the staff and resources to cater for
your monthly needs.
Who does my work?
A multi skilled pool of staff is assigned to your account needs. Our
goal is to retain customers and staff, so a supervisor monitors your
teams’ work. All of our staff are highly qualified and well educated. We
work as a team!
Can I cancel my subscription?
Yes. Anytime.
Does Delagator provide a Refund Policy?
A seven day trial period to evaluate service applies. If you are not
happy with the service, you can cancel the membership on or before the
7th day and balance of any outstanding amount will be credited back to
your credit card.
Is Delagator going to get too busy for me as they continue to
grow?
No. Delagator wish to keep a personal relationship with quality
customers. When you employ us, your team wants to see your business
succeed. As a result of helping some businesses become successful and
save significant costs, some of our customers have even provided our
teams with large bonuses, and offered incentives. (Not that we ask for
them)
Do you have a Pricing Policy?
Delagator © Ltd has set the pricing of subscriptions at what is deemed
to be a 'fair and reasonable' market rate. Delagator © reserves the
right to increase prices at anytime as a last resort if necessary.
Notice will be given in advance of any price changes.
Can Delagator © Terminate my Account?
Yes. Reasons could include illegal activity, pornography, uploading of
virus infected files or questionable material. If deemed necessary, for
the reasons aforementioned, Delagator © reserves the right to terminate
accounts at will.
What is the security of the data I send to Delagator?
Client data security is of highest priority at Delagator, ensuring
complete security of data during transmission. All agents work stations
are 'dumb Terminals'. No hard disks or other storage devices for local
data storage are available. Security guards on exit and entry. Agents
are not permitted to carry any documents/paper out of their work area.
They are also prohibited from bringing personal gadgets like mobile
phones or PDAs to the work floor. No communication can occur except
through Delagator web portal.
Does Delagator using a 128 bit SSl encryption?
Yes, Delagator is using 128 bit SSl encryption.
What is the Data Backup Integrity of the information Delagator
holds?
Backup of data is the sole responsibility of the customer. Delagator ©
will accept no liability for the loss of customer data through general
use, hacking or server failure. Delagator © will be responsible however
for ensuring regular backup of the server itself. The servers currently
backup 4 x daily and weekly to both local servers and a remote server
location. 14 day retention and historical backups are available.
What currency is used?
Australian currency. For conversion calculator, see
http://www.xe.com/ucc/
Is there a management fee?
A monthly management fee of $15.00 (plus applicable government taxes)
will be deducted from your pre-paid subscription. That’s less than the
cost of providing in-house staff with coffee, tea, sugar and milk.
I want to have my work done overnight or the weekends to make me
look good, can Delagator do that?
Yes we can. Our standard hours of operation are AEST 9 am – 6pm. For
work that you urgently need outside these hours, a 10% surcharge will be
debited against your prepaid subscription.
How long is my monthly subscription?
Regardless of how many days there are in each month, your account will
be debited every 30 days.
My tasks will mostly be business tasks. Can I sneak in a couple
of personal tasks?
Of course. We do not distinguish between business or personal tasks.
(Unless you are part of a company subscriber that instructs us not to do
personal tasks.)
Can I allow my girlfriend/ secretary/ colleagues/Employees/
Family/ use my plan?
Sure! Just provide them your pass code details (Unless you are part of a
company subscriber that instructs us not to do personal tasks.)
Are all of the services included?
Yes. If you selected for example Graphic Artist, and only had need for
about 20 hours of his work, you can avail of personal assistant or any
of the other services included in your subscription.
How do I best communicate with my Delagator team?
Be precise and exhaustive on what you need. Be very clear on what is
expected. Convey project specifications and issues between both parties
without misunderstandings creeping in. Work with, do not impose. Once
you outsource, Delagator is part of your company; treat us that way.
Give our staff a sense of 'ownership' of their tasks; you will be
surprised at how they will save you more than just money! Appreciate and
encourage good performance. Be realistic, and treat the consultant with
respect, as this is essential to a good working relationship. Establish
good lines of communication. There can be many things that can cause
problems here such as; language barriers, time differences, cultural and
economic environment differences. It is crucial that all parties can
understand each other. Pay attention to cultural differences. Provide
training support via different media, and openly discuss all matters.
Renegotiate, if changes expected are of critical nature. Plan
transitions, recognize and adapt to changing market trends.
What country is Delagator situated?
Delagator is an Australia company ACN 119 237 615 and operates from both
Australia and abroad. Administration Address:-367 Wecker Rd Mansfield
Queensland Australia 4122.
What is offshoring?
Offshoring is the practice of relocating business processes to another
country as a means to decrease staff costs while increasing
productivity. This allows greater time and capital to be deployed to the
core competencies of a business.
Is there a difference between offshoring and outsourcing?
Offshoring is the practice of hiring workers in another country other
than where your company is located. Offshoring is an extension of you
and your company. Your offshoring staff acts as your employees, whom you
manage just as if they were next door. Outsourcing is the practice of
buying products and/or services from a third party. Outsourcing can take
place in the country in which you are based or in another country.
Wherever you contract these outsourcing services, they remain a third
party vendor. An example would be a computer manufacturer who
outsourcers their need for memory chips to a third party. This works
well for certain industry segments but in the knowledge economy and the
human services industry, offshoring is the most effective method for
extending your workforce, affording you input and control at every
level.
Who is
Delagator.com?
Formed in 2007 by a group of Australian executives with extensive IT and
operations experience, as well as outsourcing and offshoring, Delagator
provides offshore staff leasing services across the globe. Our corporate
headquarters are based in Mansfield Queensland Australia, and in Davao
in the Philippines. The headquarters in Davao are located in the heart
of the city with access to unlimited
bandwidth for jobs of any size or complexity.
What sets Delagator apart from the others?
A majority of today's offshoring companies hire workers from all over
the world and then assign them to a given project. This is an industry
practice known as "Body Shopping." Your contact company would
essentially be a virtual employment agency. You may have a group of
programmers from the Ukraine and developers in India. At Delagator our
work force lives in Davao and reports to work at our corporate
headquarters in Davao City. We have rigorous and extensive hiring
practices. We pride ourselves by paying top industry salaries.
Recognizing the career growth opportunities available to them with
Delagator, our workforce is highly motivated to be a team player.
Why should I take the risk of going offshore?
We offer On Site Australian Management. While “Offshoring " affords you
significant cost benefits, there are also valid concerns about the
quality of work and management of the team. Will the needs of your
customers be properly serviced? Can the management team instill the
values, procedures and cultural understanding required to effectively
interact with customers or potential customers in another country?
Unlike other offshoring companies, Delagator is an Australian owned and
operated company headquartered in Brisbane with key Australian
Management living in the Philippines. Locating Australian Management in
our Philippine offices, allows our customers to maximize the cost of
utilizing offshore labor while ensuring delivery of services equal or
greater than that of a company based in your own country.
What about the worker's qualifications for the job?
Delagator is an industry leader in hiring and recruitment. We sponsor
job fairs. We host local computer technology usergroup meetings in our
own offices. Whatever your needs, we find the right employee. We receive
over a minimum of 60 new resumes per day from highly qualified
candidates. We only hire well-trained and experienced individuals to be
part of your company and let them handle design and development projects
for you. Most of our staff has a four year advanced degree and practical
experience in the workforce. Our standards require that they attend on
time, dress professionally and are eager to work.
Our workers are all fully dedicated professionals.
How can I feel confident that my business goals will be
accomplished?
Unlike the more typical approach, we actually help businesses build
their personal staff that is at all times controlled and managed by your
own assigned staff supervisor/s and YOU. Why expose yourself to
potential cost overruns and project surprises with a third party vendor?
The peace of mind that comes with our fixed monthly pricing allows you
to focus on the goals at hand, creating and maintaining control over
your product and/or service. Therefore, your business has complete
control over the development of the product and/or service from start to
finish, leaving no surprises or unexpected expenses that can accrue with
subcontractors. There are many benefits available to having your own
direct team. Please keep in mind that your staff will be reporting
directly to you just as they would if they were physically present with
you, so you need to be prepared to give them instructions on what you
expect them to do.
Who is accountable for my staff?
The Supervised Team Method used by Delagator is unheard of in the
industry. You are actually assigned a supervisor, along with his name
and skype address. Delagator provides you with the personal attention
you need to maximize your team's potential. The supervisor has superior
skills in management and the specific job skills required of your staff.
The staff supervisor is your primary contact and is 100% accountable to
you for your team's work. You issue your checklist of job duties to your
supervisor and they delegate them to your staff team. This supervisor
holds the ultimate accountability for your satisfaction!
What time zone do I have to communicate in?
Delagator offers unprecedented flexibility with our staffing protocol.
Whether you are in London or Los Angeles, we arrange for your staff to
be working when YOU work. You chose the time shift to meet your needs.
